top of page


We're working hard to improve accessibility and flatten barriers across all areas of our work. We know there's always more that can be done, below are some of the things we're working on.

Accessibility Working Group

As part of our Civic Working Groups, we have a dedicated collective within our team who lead on the research, implementation and reporting of accessibility improvements, in collaboration with the wider team. They take a holistic view on accessibility for audiences, artists and staff alike, looking our physical and digital spaces and keeping abreast of the latest guidance to ensure that as many people as possible can access our work and have a comfortable and enjoyable experience. If you have any feedback or suggestions, feel free to reach out by emailing

a lime green zigzag shape
A pink and orange star shape

In Our Spaces

The new home for VAULT Festival, opening in Spring 2024 will be step free accessible in all but one space. There will be an access lift and an access bathroom. We are working with an access consultant to make adjustments throughout the venue, for example drop counters at our box office and bars; wheelchair access to stages for performers; quiet spaces and lots more.

We recently fundraised through the Big Give Christmas Challenge, which will enable us to install hearing loops, captioning and audio description tools, to make more of our work available to D/deaf audiences and those living with sight loss.

Partner Spaces

As well as our main festival hub, we work in partnership with nearby venues to host performances and events. Head to our Find Us page to read about venue accessibility at these partner spaces.

Accessible Performances

We encourage shows at VAULT, where possible to present Relaxed, Captioned or Signed performances and Touch Tours. Access performances will be highlighted on our website, on an individual show page in the 'Accessibility' section. You can also filter the 'What's On' page by different access features.

We offer free Companion and/or Personal Assistance tickets to all performances & events, so please let us know in advance of your visit if you would like to arrange one, by emailing


If you have any questions, you can get in touch with the Box Office by emailing or requesting a call back by using this form as they’ll be able to help further.

a lime green ticket shape
A blue star shape

Digital Accessibility

We want to ensure that everyone is able to access and enjoy the content and information that we provide on our website, emails and social media channels. Some of the ways we make our content more accessible include:

  • Wherever possible, ensuring our design, web and graphic content meets the WCAG Standards for colour contrast

  • Using Sans Serif fonts, and always ensuring fonts are above 14pt with adequate line spacing and minimal use of italics and underlining

  • Ensuring website sections and text are properly labelled (e.g. 'Heading', 'Paragraph') and using alt text on images, so that screen reader devices can better describe the pages

  •  Including captions/subtitles on video content

If you have any feedback or suggestions regarding our digital accessibility, please reach out to Laura on 

bottom of page